Privacy Policy

Bellezoe (“we”, “us”, “our”) is committed to protecting your personal information and being transparent about how we handle it. This policy applies to all information collected through bellezoe.com, our communications with you, and your orders.

By using our website or purchasing from us, you agree to the practices described here, alongside our Terms & Conditions and Shipping & Returns policies.

We collect only the information needed to serve you well:

• Order & delivery details: name, phone number, email, and delivery address — so we can process and deliver your order.
• Account details: if you create an account, your name, email, and password (stored encrypted).
• Payment information: processed securely by our payment partners. We never store your card or UPI details on our servers.
• Communication data: messages, reviews, and support requests you send us.
• Device & usage data: browser type, device, pages visited, and approximate location (city level) — collected via cookies and similar tools.

We use your information to:

• Process, pack, and deliver your orders, and send order confirmations, tracking links, and delivery updates.
• Provide customer care and resolve issues with damaged or incorrect orders.
• Send marketing messages (offers, new collections) — only with your consent, which you can withdraw at any time.
• Improve our website, products, and services, and keep your account secure.
• Meet legal, tax, and accounting obligations.

We do not sell your personal information to anyone.

Cookies are small files stored on your device that help our website function. We use:

• Essential cookies — required for the website, cart, and checkout to work. These cannot be disabled.
• Analytics cookies — help us understand how visitors use the site so we can improve it.
• Marketing cookies — used to show you relevant offers and measure campaign performance.

You can manage or disable non-essential cookies through your browser settings or the cookie banner, and you may withdraw consent at any time. Doing so won't affect your ability to shop with us.

We share your information only with trusted partners needed to run our shop:

• Courier & logistics partners — your name, address, and phone number to deliver your order.
• Payment gateways — to process payments securely.
• Service providers — such as email, SMS, and analytics platforms, bound by confidentiality obligations.
• Legal requirements — where disclosure is required by law, regulation, or to protect our rights.

Every partner handles your data under strict data-protection terms.

We protect your information with industry-standard measures, including SSL/TLS encryption across our website, encrypted password storage, and restricted access — only trained team members who need your data to serve you can see it.

While no system is perfectly secure, we review our practices regularly and act quickly if an issue is ever identified.

We keep your personal information only as long as needed:

• Order records: retained for the period required by tax and legal obligations.
• Account data: kept while your account is active; deleted or de-identified after you close it, except where retention is required by law.
• Marketing consent: kept until you withdraw it or your account is deleted.

You have control over your personal information. You may:

• Access or update your details from your account or by contacting us.
• Request correction or deletion of your personal data, subject to legal retention requirements.
• Withdraw marketing consent at any time using the unsubscribe link or by writing to us.
• Opt out of non-essential cookies through the cookie banner or browser settings.

To exercise any of these rights, just reach out — we respond within a reasonable period.

Our website and services are intended for customers aged 18 and above. We do not knowingly collect personal information from anyone under 18. If you believe a minor has shared information with us, please contact us and we will delete it promptly.

We may update this policy from time to time — the revised version applies from the date it is posted on this page, with the “Last updated” date above revised accordingly.

This policy is governed by the laws of India. Questions about your privacy? Our customer-care team is happy to help.