CUSTOMER CARE
Our promise is simple — if your Bellezoe order arrives damaged, spoiled, or incorrect, we will make it right. Here is exactly how refunds and replacements work.
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Because our products are handcrafted, perishable food items, we are unable to accept returns or offer refunds for change of mind.
A refund or replacement is available when your order arrives damaged, spoiled, or incorrect — or if it is not delivered at all.
If something is not right with your order, contact us within 24 hours of delivery with:
Claims received after 24 hours may not be eligible for a refund, as we cannot verify the condition of perishable items beyond this window.
Once your claim is received, our team reviews the photographs and responds within 24–48 hours. After verification, we will issue a replacement or a full refund — whichever you prefer.
Refunds are processed to your original payment method and typically reflect within 5–7 business days, depending on your bank or card provider.
You may cancel your order for a full refund at any time before it is dispatched — simply contact us with your order ID.
Once an order has been dispatched, it can no longer be cancelled, as our sweets are prepared fresh for each order and begin transit immediately.
For damaged or incorrect items, we are happy to send a fresh replacement of the same product at no extra cost, subject to availability.
If a replacement is not available, a full refund will be issued to your original payment method instead.
Our customer-care team is here for anything refunds — claims, questions, or follow-ups.