CUSTOMER CARE
Everything you need to know about how your Bellezoe order reaches you, and our policy on returns and exchanges for handcrafted sweets.
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Every Bellezoe box is handcrafted in small batches to guarantee freshness. Orders are processed within 24–48 hours of payment confirmation. You will receive a tracking link by email and SMS once your order ships.
Orders placed on weekends or public holidays are processed on the next working day.
We currently ship across India. Delivery times vary by location, but most orders arrive within the windows below.
Delays caused by the courier, weather, or local restrictions are unfortunately outside our control.
Shipping is calculated at checkout based on the weight of your order and the delivery pin code. Orders above ₹1,499 ship free across India.
Each order is packed in temperature-protective, gift-ready luxury packaging designed to keep your sweets fresh in transit and beautiful on arrival. Our packaging is recyclable wherever possible.
Because our products are handcrafted, perishable food items, we are unable to accept returns for change of mind.
If your order arrives damaged, spoiled, or incorrect, please reach out within 24 hours of delivery with a clear photograph of the product and packaging. We will arrange a replacement or a full refund as quickly as possible.
For any shipping or return questions, our customer-care team is happy to help.